Terms of service

Last updated: October 27, 2026

1. WHO WE ARE

rivelor.com (the "Site") is operated by Rayan Mouikha, a French sole proprietor, trading as Rivelor, 147 rue Saint-Denis, 75002 Paris, France. Email: contact@rivelor.com. In these Terms, "Rivelor", "we", "us" and "our" refer to Rayan Mouikha trading as Rivelor, and "you" refers to any visitor or customer.

2. ACCEPTANCE OF THESE TERMS

By using the Site or placing an order, you agree to these Terms of Service and to the policies they refer to: our Shipping Policy, our Returns and Refunds Policy and our Privacy Policy. If you do not agree, please do not use the Site or place an order.

3. ELIGIBILITY

You must be at least 18 years old and able to enter into a binding contract to place an order. Our products are intended for adults.

4. PRODUCTS AND INFORMATION

We describe our vessels as accurately as we can. Colors and finishes may look slightly different on your screen, and minor variations in dimensions, tone or texture are normal for products of this kind. Specifications may evolve as we improve our products; any change that affects your order will be confirmed with you before shipment.

If we find an error on the Site, including in a price, description or availability, we may correct it at any time. If an error affects your order, we will contact you before shipment, and you may confirm the corrected order or cancel it for a full refund.

5. PRICES AND PAYMENT

Prices are in US dollars. Delivery to the 48 contiguous United States is included. Any applicable sales tax is shown at checkout.

Prices may change at any time. The price shown when you place your order is the price you pay: it will not be increased afterwards, and no adjustment is made if a price later goes down or a promotion is later offered.

Payment is taken in full at checkout. You may also pay by bank transfer, in a single payment, through a secure invoice requested from the product page. Payments are processed securely by our payment providers; we never see or store your full card number.

6. ORDERS

Your order is an offer to buy. It is accepted when we send you an order confirmation by email. We may decline or cancel an order, with a full refund, in case of a pricing or description error, suspected fraud, an address outside our delivery area, or unavailability. We may limit quantities per customer, household or order, and may ask for additional verification before processing an order.

Cancellations are governed by our Returns and Refunds Policy.

7. DELIVERY

Delivery times, freight terms, inspection at delivery and transport damage claims are governed by our Shipping Policy, which forms part of these Terms. Delivery times are estimates. If a delivery is going to be later than the time stated, we will tell you by email before that time has passed and, if your order has not yet shipped, you may cancel it for a full refund.

Title and risk of loss pass to you on delivery.

8. YOUR LOCATION AND INSTALLATION

You are responsible for choosing a suitable location and for installing your vessel, including:

confirming that the floor or surface can safely support the vessel filled with water and occupants;
providing a suitable electrical supply, installed and connected in line with local building and electrical codes, by a licensed electrician where required;
planning for water supply, drainage and the protection of surrounding floors and structures;
following the installation and care guidelines supplied with your vessel.

Every vessel may be placed outdoors, with the power supply protected from rain. Keep its cover on when the weather turns extreme; for acrylic vessels, a roof or some shade is recommended. If you are unsure about a location, email us before ordering.

9. HEALTH AND SAFE USE

Cold and hot water immersion has physical effects on the body. Consult a physician before use, particularly if you are pregnant or have a heart condition, high or low blood pressure, circulatory problems or any other medical condition. Do not use the vessel under the influence of alcohol or drugs, never leave children or vulnerable people unattended near it, and keep the cover on when it is not in use.

Our vessels are not medical devices. We make no promise of any health, recovery or performance result.

10. 5-YEAR LIMITED WARRANTY

This limited warranty is given by Rivelor to the original purchaser of a Rivelor vessel bought on rivelor.com and installed for private residential use in the 48 contiguous United States. It cannot be transferred. Commercial, hospitality or rental installations are covered only under terms confirmed in writing by Rivelor before purchase.

What is covered, and for how long

The vessel shell: five (5) years from the delivery date, against defects in materials or workmanship that affect its structural integrity or watertightness, such as cracking, blistering, delamination or leaking through the shell.
The Hot & Cold Unit and all other components (including the pump, heater, controls, lighting, cover, plumbing fittings and accessories): one (1) year from the delivery date, against defects in materials or workmanship.

Coverage applies under normal use in line with our installation and care guidelines.

What we will do

If a covered defect is confirmed, we send you the replacement part at our expense, with guidance to fit it, or arrange its repair. If the shell fails in its first year, we replace the vessel. From the second year, a shell defect is repaired, or the shell replaced with freight at your charge. Replacement parts are shipped to you within the 48 contiguous United States at our expense. A replacement vessel is subject to the production time stated in our Shipping Policy, and we will give you a written date. If repair or replacement is not reasonably possible, we may refund the price paid for the defective item instead. Repaired or replaced items are covered for the remainder of the original warranty period.

What is not covered

transport damage (governed by the 48-hour claim procedure in our Shipping Policy);
damage caused by installation, location, electrical supply or plumbing that does not follow our guidelines or local codes;
water chemistry outside our guidelines, or chemicals and cleaning products other than those we recommend;
freezing, overheating, or running the Hot & Cold Unit without water or with blocked water flow;
outdoor exposure to extreme weather without the cover on;
impact, abrasion, accidents, misuse, neglect, pests or animals;
cosmetic changes that do not affect function, such as scratches, fading, discoloration or water marks;
normal wear and consumable parts, such as filters, seals and gaskets;
repairs, alterations or modifications by anyone not authorized in writing by Rivelor;
labor, removal, reinstallation, draining, refilling, access works, and the cost of shipping a vessel back to us unless we ask for it;
water damage to floors, structures or other property, and any indirect or consequential loss.

How to make a claim

1. Email contact@rivelor.com within 30 days of noticing the issue, and within the warranty period, with your order number, a description of the issue, and photos or a short video that show it.

2. We reply within 24 hours. We may ask you to run simple checks with our guidance, to send additional photos or videos, or to return a defective part for inspection at our expense.

3. Once the defect is confirmed, we tell you in writing which remedy applies and when.

Please do not open sealed electrical components or start a repair before our written approval, as unauthorized work is not covered.

Implied warranties and your rights

Any implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited to the duration of this limited warranty. Rivelor is not liable for incidental or consequential damages under this warranty. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Rivelor is not liable for any indirect, incidental, special or consequential damages arising from your use of the Site or from the purchase, installation or use of our products, including water damage to floors, structures or other property, loss of use, loss of income or replacement costs. Our total liability for any claim relating to a product is limited to the price you paid for that product.

Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by our negligence.

12. EVENTS BEYOND OUR CONTROL

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, extreme weather, epidemics, war, strikes, port congestion, shortage of freight capacity, changes in customs rules or tariffs, government action, or failures of carriers and suppliers. If such an event delays your order, we will tell you by email with a revised date and, if your order has not yet shipped, you may cancel it for a full refund.

13. INTELLECTUAL PROPERTY

All content on the Site, including text, images, designs, product names and logos, belongs to Rivelor or its licensors. You may not copy, reproduce or use it without our written consent.

14. ACCEPTABLE USE

You agree not to use the Site for any unlawful purpose, attempt to access it without authorization, introduce viruses or harmful code, collect data from it by automated means, or infringe the rights of others. We may suspend access to the Site for any breach of these Terms.

15. THIRD-PARTY SERVICES

The Site may link to services provided by third parties, such as carriers and payment providers. We are not responsible for their content or practices.

16. FEEDBACK

Any comments, suggestions or ideas you send us may be used by Rivelor freely and without compensation.

17. INDEMNIFICATION

You agree to indemnify Rivelor against any claim, loss or expense arising from your breach of these Terms or your misuse of the Site or our products.

18. RESOLVING A CONCERN

If something is not right, please email contact@rivelor.com first. We will work with you in good faith to resolve the matter within 30 days. We ask that you allow us this time before opening a payment dispute or legal claim.

19. GOVERNING LAW

These Terms are governed by the laws of France, without regard to conflict of law rules. Disputes will be submitted to the competent courts of Paris, France, unless the consumer protection laws of your state of residence give you the right to bring a claim before your local courts. Nothing in these Terms limits any rights you have under applicable federal or state consumer protection laws.

20. GENERAL

If any provision of these Terms is found invalid, the remaining provisions remain in force. These Terms, together with the policies they refer to, are the entire agreement between you and Rivelor regarding your use of the Site and your purchases. We may update these Terms at any time by posting a new version on this page with a new date; the version in force when you place an order applies to that order.