Refund policy

Last updated: April 18, 2026

RETURN WINDOW
You may request a return within 30 days from the delivery date.

To be eligible, items must be:
— Brand new, unused, and uninstalled
— In their original packaging, intact
— Free from any trace of water, moisture, or use — for hygiene reasons inherent to water immersion vessels, any sign of use renders the item ineligible for return

EXCLUSIONS
Due to their oversized freight nature, all ice bath vessels are considered large-format items. Return shipping logistics and costs are entirely the responsibility of the customer.

HOW TO REQUEST A RETURN
All returns require prior approval. Contact us at contact@rivelor.com with:
— Your order number
— Full name and shipping address
— Product name
— Reason for return
— Photos of the product and packaging

We respond within 24-48 business hours. The return address will be provided after approval. Do not ship any item back without written approval and return instructions from our team. Returns sent without prior authorization will be refused. Customer is responsible for any damage occurring during return shipping.

RETURN SHIPPING COSTS
You are responsible for arranging and covering all return shipping costs directly with the carrier.
A restocking fee of 12% of the product price (minimum $150) will be deducted from your refund.
Original shipping fees are non-refundable.

REFUND PROCESSING
Refunds apply only to approved returns that meet all conditions outlined above. Approved refunds are processed within 7 business days after inspection, to your original payment method.

DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, contact us within 48 hours of delivery:
— Email contact@rivelor.com
— Include your order number
— Attach clear photos of the damage

We will assess the situation within 48-72 business hours and offer one of the following resolutions:
— Replacement part or full unit replacement (shipping covered by us)
— Store credit equivalent to the product value

Note: Cash refunds on freight-damaged items are issued only when no replacement solution can be provided. Normal wear and tear is not considered a defect.

EXCHANGES
We do not offer direct exchanges.

LOST OR STOLEN PACKAGES
If your package shows as delivered but has not been received, please contact us at contact@rivelor.com within 48 hours. We will work with the carrier on your behalf to investigate and find a resolution.

CONTACT
For return requests or any order-related questions:
Email: contact@rivelor.com
Hours: Monday–Sunday, 9AM–6PM
We respond to all inquiries within 24-48 business hours.