Shipping policy

Last updated: October 27, 2026

This Shipping Policy applies to all orders placed on rivelor.com. Rivelor is a trade name of Rayan Mouikha, 147 rue Saint-Denis, 75002 Paris, France. In this policy, "we", "us" and "our" refer to Rivelor. Please read it before placing your order: each vessel is a large freight item and its delivery follows specific terms.

WHERE WE DELIVER

We deliver to the 48 contiguous United States only. We do not deliver to Alaska, Hawaii, Puerto Rico, other U.S. territories, or military addresses (APO/FPO).

DELIVERY COST

Delivery is free to the 48 contiguous United States. No delivery fee is added at checkout.

DELIVERY TIME

Ready to deliver (TIDE, MONOLITH): orders are processed within 1 to 3 business days, and your vessel is delivered in 1 to 2 weeks from the day you order.

Made to commission (all other vessels): each vessel is crafted after your order and delivered in about 3 months, in many cases sooner. This time includes production, international freight, customs clearance and final delivery.

Your vessel is reserved the day you order, and vessels made to commission enter production in the order in which they are received.

All delivery times are estimates. They can vary with production schedules, freight capacity, port and customs processing, weather and carrier availability. If we expect your delivery to be later than the time stated above, we will email you with a revised date before that time has passed. If your order has not yet shipped, you may then accept the new date or cancel your order for a full refund. Once it has shipped, we keep you informed until it is delivered.

WHAT HAPPENS AFTER YOUR ORDER

You will receive email updates at the key stages of your order: order confirmation, start of production (vessels made to commission), shipment with tracking details, and delivery scheduling. If you have a question at any point, email contact@rivelor.com.

FREIGHT DELIVERY

Vessels travel by freight carrier, protected in heavy-duty packaging. The carrier or our team will contact you to arrange a delivery appointment.

Delivery is made curbside or to your driveway, at the nearest point the delivery truck can safely reach. Moving the vessel inside, unpacking, positioning and installation are not included.

Before delivery, please make sure that:

the delivery address can be reached by a large freight truck;
the vessel, in its packaging, will fit through the doors, hallways, stairways and gates on its way to its final location (dimensions are listed on each product page; email us if you need packaged dimensions);
an adult is present to receive and inspect the delivery.

If a delivery cannot be completed because no one is present, access is not possible, or the appointment is missed, any redelivery, storage or return fees charged by the carrier will be invoiced to you.

INSPECTION AT DELIVERY

Please inspect your delivery before the driver leaves and before signing the delivery receipt:

1. Check the packaging on all sides for holes, crushed corners, tears or moisture, and take photos.

2. If you see any damage, write a clear description on the carrier's delivery receipt (for example "packaging damaged, contents not inspected") before you sign. You may refuse a shipment that is obviously destroyed.

3. Unpack the vessel within 48 hours of delivery and check it for damage, including damage not visible from the outside.

4. Keep all packaging materials until any claim has been resolved.

Transport damage must be reported by email to contact@rivelor.com within 48 hours of delivery, with your order number and photos of the packaging and of the damage. A delivery signed without any note of visible damage, or transport damage reported after 48 hours, may prevent us from recovering the loss from the carrier, and we may then be unable to offer a remedy for that damage. This 48-hour time limit applies to transport damage only. Manufacturing defects are covered by our 5-Year Limited Warranty (see our Terms of Service).

For transport damage reported in time, we will, at our choice, repair the damage, send a replacement part, or replace the vessel at no cost to you. If none of these is reasonably possible, we will refund the vessel. A replacement vessel made to commission is subject to the production time stated above, and we will give you a written date.

REFUSED DELIVERIES

Refusing a delivery that is not damaged is treated as a return under our Returns and Refunds Policy. The restocking fee applies, together with the cost of returning the vessel.

ADDRESS ACCURACY

Please check your delivery address at checkout. If it needs to change, email us before your order ships. We cannot be responsible for delays or costs caused by an incorrect or incomplete address, and any rerouting fees will be invoiced to you.